Privacy Policy

Last updated: November 16, 2025

1. Introduction

CloudaQube ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

  • Name and email address (required for account creation)
  • Payment information (processed securely through Stripe)
  • Profile information (optional: bio, avatar, social links)
  • Course progress and completion data
  • Communications with our support team

2.2 Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages viewed, time spent, features used)
  • Cookies and similar tracking technologies
  • Lab session data and resource usage

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining the Service
  • Processing your transactions and managing subscriptions
  • Tracking your course progress and issuing certifications
  • Sending administrative information and updates
  • Responding to your inquiries and support requests
  • Improving our Service and developing new features
  • Detecting and preventing fraud and abuse
  • Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service:

Essential Cookies

Required for authentication, security, and basic functionality. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with the Service to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign performance (optional).

You can manage cookie preferences through our cookie consent banner or your browser settings.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

  • Stripe (payment processing)
  • Amazon Web Services (infrastructure and lab environments)
  • Email service providers (transactional emails)
  • Analytics providers (usage insights)

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data centers with AWS

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@cloudaqube.com

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on the Service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

CloudaQube Privacy Team

Email: privacy@cloudaqube.com

Data Protection Officer: dpo@cloudaqube.com

Website: www.cloudaqube.com